No fee
The INDEX Security Systems maintenance service is among the best available in the industry and what’s more, there are no up-front payments or commitments, as it is offered on a pay-as-you-go basis. Charges apply only to site visits made by our engineers - a unique feature of the INDEX service. Annual fees apply only to monitoring contracts.
Police monitored systems require a twice yearly service call; most other systems require just one engineer service visit with payment by invoice charged after the inspection.
Updates
Where appropriate, firmware or software updates are conducted as part of servicing.
Alarm panel user manuals
We hold an extensive range of user manuals for many alarm panels by manufacturers such as Castle Care Tech, Scantronic, Texacom and many more. They are available on our support page, or contact us if you require a paper copy.
Remote Diagnostics and Servicing
Remote diagnostics and servicing enables the identification and interrogation of faults. It is a highly effective way to reduce serving cost as it is a fraction of the cost of an engineer call-out. Learn more …
For servicing it means more precise dates and times for doing the work, and the likelihood of inconvenience caused by engineers being delayed or appointments being re-scheduled is greatly reduced. Typically, a service conducted remotely will be completed in far less time than a traditionally attended service.
This service is not just for INDEX-installed systems. We are happy to offer the service to owners of existing compatible systems. To confirm that your system is capable of Remote Diagnostics and Servicing, please contact our service department on our free-phone line 0800 432 0434 or email: isl@indexsecurity.co.uk
Call us now on 0800 432 0434 or email isl@indexsecurity.co.uk
for more information on any of the above services.
